Return & Refund Policy

Our Commitment to You

We want you to be completely satisfied with your purchase. All our products are made-to-order with care and attention to quality. This policy outlines the terms and conditions for returns and exchanges.

Damaged or Defective Items

What We Cover:

  • Items that arrive damaged during shipping
  • Products with printing defects or quality issues
  • Items that don't match your order specifications

How to Report Issues:

  • Contact us within 30 days of delivery
  • Provide your order number and photographic evidence of the issue
  • We'll provide a prepaid return label or offer a replacement/refund

Returns for Other Reasons

Due to the custom, made-to-order nature of our products, we cannot accept returns for:

  • Change of mind or buyer's remorse
  • Incorrect size selection (please check our size charts carefully)
  • Items that don't match your expectations for color, style, or design
  • Items damaged due to normal wear and use

Return Process

Step 1: Contact Us

  • Email us at getfurreal@gmail.com within 30 days of delivery
  • Include your order number, reason for return, and photos if applicable

Step 2: Return Authorization

  • We'll review your request within 2-3 business days
  • If approved, we'll provide return instructions and a prepaid shipping label

Step 3: Ship Your Return

  • Package the item securely in original packaging if possible
  • Include the return authorization number
  • Drop off at the designated shipping location

Refunds & Replacements

Processing Time:

  • Refunds: 5-10 business days after we receive and process your return
  • Replacements: 2-7 business days to produce + shipping time

Refund Method:

  • Original payment method only
  • Shipping costs are non-refundable unless the return is due to our error

Important Notes

Size Exchanges: While we don't typically accept returns for incorrect sizing, we may offer a one-time size exchange at a discounted rate for first-time customers. Contact us to discuss options.

International Orders:

  • Return shipping costs for international orders are the customer's responsibility unless the item is defective
  • Additional customs fees may apply and are not refundable

Care Instructions: To ensure the longevity of your items, please follow the care instructions included with your order. Damage due to improper care is not covered under this policy.

Policy Updates

This return policy may be updated from time to time. The current version is always available on our website, and any changes will apply to orders placed after the update date.

Last updated: July 1, 2025

Note: This policy applies to all orders placed on or after this date. For orders placed before this date, please contact us directly to discuss your specific situation.